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ISLAMABAD: In a significant policy shift, the National Electric Power Regulatory Authority (Nepra) has announced the cessation of a major relief program allowing consumers to pay their electricity bills in multiple installments, with a notable amendment to the Consumer Service Manual, 2021.
The updated version of Consumer Service Manual, 2021 introduces restrictions on power companies regarding the acceptance of multiple installments for electricity bills. The new move removes the previously available option for consumers to pay their bills in several installments.
Subsequent payments, on the other hand, will be subject to a 14% markup, with the requirement that any request for an extension be received before the due date.
Furthermore, the directive mandates power distribution companies (Discos) to issue computerized bills accommodating installments and due date extensions.
This policy adjustment comes in the wake of deliberations held by the interim government last August, where a proposal was considered to alleviate the burden on consumers grappling with inflation.
The proposal sought to enable consumers with bills of up to 400 units to settle their electricity dues through a six-month installment plan.
The harsh measures in the power sector, as well as the increase in electricity costs, are influenced by the International Monetary Fund’s (IMF) stringent loan disbursement criteria for Pakistan.
Nepra’s decision represents a significant shift in the landscape of power bill payments, putting harsher constraints on consumers while fitting with broader economic objectives aimed at fiscal discipline and financial sustainability.
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